Support

Email Support

For account issues, billing questions, or general enquiries, email us at support@jaydemy.com. We typically respond within 1–2 business days.

For Tutors

If you are a tutor experiencing issues with your classes, Zoom integration, or payouts, contact us at support@jaydemy.com with your account email and a description of the issue.

Technical Issues

If you encounter a technical problem on the platform, please include the following in your message so we can resolve it quickly:

• Your account email
• A description of the issue and steps to reproduce it
• The browser and device you are using
• Any error messages you see

Zoom Integration

If you have questions about authorising the Jaydemy Zoom integration or managing your Zoom account connection, see our documentation or contact support@jaydemy.com.